At RDI we value plurality of race, color, religion, gender, gender identity, nationality, sexual orientation, disability and age. To be plural is to value and respect differences.

RDI has 20+ years of history working as a strategic partner of a major global QSR (Quick Service Restaurant) retailer. RDI delivers POS services (point-of-sale) and related software applications that focus on the overall crew and customer experience, resulting in improved operations to the fastest-growing food restaurant chain in over 120 countries and over 37,500 locations worldwide.

RDI joined the Capgemini group in 2017, which has 360,000 collaborators in almost 50 countries.

Our Purpose

Support our partner by increasing product deliveries and leveraging high-end technology to transform the customer experience.

Our Vision

Provide remarkable experience for our PEOPLE and our partner!

Responsibilities

This role is that of a person that has profound knowledge about the business and can not only interpret business requirements but also anticipate and suggest them, leading the team to provide technical advisory on product capabilities, proof of concepts, multi-system integration, configuration and design of new system solutions. Coordinate daily team activities ensuring that the team is aligned with the planned. This role is responsible for supporting the management level on activities related to localization development, support and consulting, involving the design, development, maintenance and operation of systems, as well as the maintenance of the technological level of the area, guiding the accomplishment of studies, customer advice and the implantation of new features, procedures and techniques. The responsibilities are:

• Having holist knowledge about the business, understanding all technological processes and subsystems involved.
• Being able to engage in technical discussions, evaluations, advice, meetings, seminars, training or any other activities that require mentoring support.
• Being able to produce documents, presentations or any other deliverable that supports ideas, concepts and designs.
• Tactical planning, assigning, and directing work.
• Develop and maintain customer relationships by continuously exceeding customer expectations and commitments and ensuring customer satisfaction.
• Work closely with client teams to support release planning and development activities.
• Manage Advisory scope.
• Lead the team to provide technical direction on systems analysis, troubleshooting, design, development, quality assurance and support.
• Carry out supportive responsibilities in accordance with the organization’s policies and applicable laws. Interviewing, hiring, and training employees.
• Deliver products with expected quality.
• Meet the deadlines agreed with the client and deliver the requirements within budget, scope, reliability and time.
• Assist in the revision of business requirements.
• Being able to perform activities, such as:
• Continuously learning about RDI products and process.
• Collaborate to improve existing business processes.
• Lead technical discussions, meetings or any other activities that require communication of ideas, concepts or planning.
• Provide reports, KPIs or any other support information required by management.
• Proactively communicate and collaborate with external and internal customers to analyse and gather all information needed.
• Deliver informative, well-organized documents such as release delivery plan, presentations or any other deliverable that supports ideas, concepts and designs, etc.
• Creation of documents for assisting and arming McD on knowledge about the best usage of RDI products.
• Facilitates effective team interaction.
• Acknowledges and appreciates each team member's contributions.
• Take input from management and appropriately and accurately applies comments/feedback.
• Comply with and enhance the processes established for the LATAM Center of Excellence.

Who you are

• Bachelors’ Degree in Computer Science, Information Technology, Engineering or similar with logical and analytical background.
• Fluency in English. Excellent verbal and written communication skills, including technical writing skills.
• Coaching, mentoring and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts.
• Strong customer service orientation: good interpersonal and client-handling skills with the ability to manage expectations and explain technical details.
• Business awareness and strong analytical skills required, including a thorough understanding of how to interpret customer business needs and translate them into an application and operational requirements.
• Ability to work in a team-oriented, collaborative environment.
• Knowledge of System Design and Modelling Techniques.
• Project management, project planning, and methodologies.
• Able to prioritize and execute tasks in a high-pressure environment.
• A logical approach to problem-solving. A methodical, investigative and inquisitive mind.
• Highly self-motivated and directed, with keen attention to detail.
• Ability to learn quickly, initiative and self-confidence.
• Advanced knowledge:

1. Programming for modern, PC-based operating systems (Windows, Linux, Unix)
2. Scripting Programming environments (C#, JavaScript, Jscript)
3. High proficiency in the use of Mark Up languages such as XML
4. Configuration Management systems: GIT, CVS
5. NP6 Customization Knowledge

Desirable

• Fluency in Spanish
• Computer Programming languages: C, C++, Java, JScript.
• Desired knowledge in SQL Server and .Net development.
• Documentation and Issue tracking systems: Jira, Invigate, others.
• Testing and evaluation tools and techniques: xUnit, TestComplete, WinRunner, LoadRunner, others.
• POS Point of Sales industry is a nice to have.
• Knowledge of the Quick Service Restaurant Business, including, but not limited to, RCT, RFM2, NP#, eCP, 3PO, NGK.
• UML, Data Modeling, Process Mapping, Workflow Analysis and Design tools and notations.
• Office productivity packages, including drafting/diagramming (Word, PowerPoint, Excel, Visio).
• Configuration Management systems: GIT, CVS, SVN, others
• Continuous integration tools: Team City, others
• System Analysis and Design methodologies (Structures, Object-Oriented, others).
• UML, Data Modelling, Process Mapping, Workflow Analysis and Design tools and notations
• Software analysis, design, architecture
• Integrated Development Environments: Microsoft SQL Server Management Studio, Visual Studio, Eclipse.

Personal skill

• Being flexible and goal oriented

• Execute for results

• Lead change and innovation

• Team player profile

• Prompted pressure

• Be protagonist

• Know how to solve problems in an effective manner

• Share knowledge

• Open and clear communication

• Celebrate achievements

What we offer

• Meal voucher (R$ 37,95)
• Bradesco health insurance (No discount and no co-payment - extends to dependents)
• Bradesco dental insurance (No discount and no co-payment - extends to dependents)
• Day care assistance for children up to 5 years old
• Zurich life insurance
• Gympass
• Mental and nutritional assistance - Oriente-me (part of Bradesco)
• Mental and nutritional assistance - Zenklub
• Communitive - engagement platform where you can be rewarded with vouchers applicable in various stores
• Parental leave extended
• High level of autonomy in a laid-back environment
• An international and multicultural squad
• Certifications and Training
• We will pay 50% of the total costs of an English regular classes with the schools that partner with RDI
• License for online tech platform
• Mentoring & Buddy Programs
• Flexible & partial home office policy
• Great chances for career growth