RDI has 20+ years of history working as a strategic partner of a major global QSR (Quick Service Restaurant) retailer. RDI delivers POS services (point-of-sale) and related software applications that focus on the overall crew and customer experience, resulting in improved operations to the fastest-growing food restaurant chain in over 120 countries and over 37,500 locations worldwide.

RDI joined the Capgemini group in 2017, which has 400,000 collaborators in almost 50 countries.

Our Purpose

Support our partner by increasing product deliveries and leveraging high-end technology to transform the customer experience.

Our Vision

Provide remarkable experience for our PEOPLE and our partner!

Responsibilities

• Deployment Reliability Engineer (DRE) responsible to deploy approved code produced by developers in alignment with functional and technical expectations and defined acceptance criteria across market facing environments (PROD and non-PROD).
• Work with development teams to deploy new features and functionalities into production.
  
• Drives new initiatives and environment stabilization with market stakeholders and Technical Architects.
• Enable seamless market adoption of Functional Initiatives by bringing in cross-capability / 3rd party integration / infrastructure knowledge & expertise to execute complex cutovers.
  
• Seamless adoption of Continuous Improvement initiatives within support activities.
• Application SME and consultant for Digital products. Manage daily operational tasks and incidents raised in service café/ JIRA.
• Lead High-Severity/Potential issue calls, troubleshooting and triaging it.
• Ensures resolution within the defined SLAs.Partner with Product teams in driving Major Incidents with focus on driving down MTTR.
• Improve Monitoring coverage with the goal of maintaining a high P1 prevention percentage.
• Create technical documentation as needed.

 Personal skills

• A bachelor’s degree in a relevant field or equivalent experience is required.
• Understanding of IT concepts and some practice in IT is necessary.
• Ability to work effectively in a team is essential.
• Strong oral and written communication skills are a must.
• Fluency in English and Hungarian, including writing and reading comprehension, is required.
• Critical thinking and troubleshooting skills are essential.
• Active listening and learning skills are important.
• Must be able to handle diverse work problems on a daily basis.
• Requires ability to set priorities and work schedule, yet adjust to changes necessitated by last minute assignments and deadline requests that may prove stressful.
• Consistent pleasant attitude is necessary with personal maturity as an important attribute.
• Must relate and interact with people at all levels of the company and in a culturally diverse environment

Advantage

• At least 2 years of experience working in an IT supporting role.
• Experience with Jenkins or ArgoCD is an advantage.
• Scripting skills, such as Python, for automating daily manual routines are beneficial.
• Familiarity with ticketing systems (ServiceNow, Confluence, Jira)
• Knowledge of ITIL is advantageous.
• Knowledge of Kubernetes or AWS EKS solutions and platforms is preferred.
• Experience with Linux is an asset.
• Understanding of network concepts is advantageous.
• Experience with monitoring systems is beneficial.
• Knowledge of databases, both relational and non-relational, is an advantage.
• Familiarity with AWS Cloud services (EC2, DynamoDB, S3, Lambda, ApiGateway) is preferred.

What we offer

• High level of autonomy
• Hybrid remote - Debrecen location is an advantage
• Various daily tasks
• Competitive salary
• Medicover White insurance
• 30k Cafeteria in NET
• AYCM opportunity, office massage, company psychologist, gourmet coffee
• Pluralsight access + learning opportunities
• Laptop
• International atmosphere